FAQ

Frequently Asked Questions

About Our Products

What are synbiotics?
Synbiotics are a combination of probiotics (beneficial bacteria) and prebiotics (food for those bacteria). Together they work more effectively than either alone, supporting gut health, immunity, and overall wellbeing.

Are your products suitable for children?
PROBIEN DIRECT sachets are suitable for children — they can be dissolved in the mouth or mixed with water, juice, or yoghurt. For other products, please consult your doctor before giving to children.

Do I need a prescription to buy your products?
No, all FORTUNATO products are food supplements and do not require a prescription.

Can I take multiple products at the same time?
Yes, our products can generally be combined. However, we recommend consulting your doctor if you are taking medication or have a medical condition.

Orders & Shipping

Where do you ship?
We ship across Europe. Delivery times and costs vary by country.

How long does delivery take?
Standard delivery takes 3–7 business days depending on your location.

Can I track my order?
Yes, you will receive a tracking number by email once your order has been dispatched.

Returns & Support

What is your return policy?
If you are not satisfied with your purchase, please contact us within 14 days of receiving your order at info@fortunatolab.com.

How can I contact you?
You can reach us at info@fortunatolab.com. We respond within 24 hours on business days.