Terms of service

1. Trader and scope

These Terms govern consumer purchases made through www.fortunatolab.com (the “Store”). The seller is FORTUNATO LAB. OÜ, registry code 16143836, VAT number EE102720288, Ussilaka tee 6, 11912 Tallinn, Estonia (“Fortunato”, “we”, “us”). Contact: info@fortunatolab.com, +372 5534911.

These Terms apply to sales to consumers in Estonia, Latvia, Lithuania and Finland. Mandatory consumer protections applicable in the consumer’s country of residence remain unaffected. A customer must be at least 18 years old or have the permission of a legal representative.

2. Products and food information

We sell food supplements and related wellness products. Product images are illustrative; packaging may be updated without changing the essential product. The product page provides the principal characteristics and, for prepacked foods, mandatory food information available before purchase, except date-of-minimum-durability information that may lawfully be provided at delivery. The label and product page should be read before use.

3. Prices and taxes

Prices are shown in euros and include VAT. Delivery charges and any other unavoidable charges are shown before the order is submitted.

4. Ordering and formation of contract

Adding products to the cart does not reserve them. Before submitting an order, you can review and correct the products, delivery details and total price. By using the order button that indicates an obligation to pay, you make an offer to purchase on these Terms. We acknowledge receipt of your order electronically without undue delay. A receipt acknowledgement or a message stating that payment is pending is not acceptance. We accept your order after successful payment by sending an email that expressly confirms our acceptance. The sales contract is concluded when that acceptance reaches you. A payment authorisation or debit alone does not constitute acceptance. We provide the contract confirmation and the Terms applicable to your order by email or another durable medium.

Before accepting your order, we may decline it on reasonable grounds, for example if the product is unavailable, payment cannot be completed, delivery to the requested destination is unavailable, or there are reasonable grounds to suspect fraud or unlawful use. We will inform you without undue delay and promptly refund any amount collected for an order we do not accept, using the original payment method unless another method is expressly agreed at no cost to you. After the contract has been concluded, we may cancel or otherwise end it only by agreement with you or on grounds permitted by applicable law. A pricing or product-information error does not create an automatic right to cancel an accepted order; any reliance on mistake must meet the applicable legal conditions. These provisions do not restrict your statutory withdrawal rights, rights relating to non-conforming goods, or other mandatory consumer remedies.

5. Payment

Available payment methods and applicable conditions are displayed at checkout. Payment providers may process payment data under their own terms and privacy notices.

6. Delivery

We deliver to addresses in Estonia, Latvia, Lithuania and Finland where the option is offered at checkout. Available methods, restrictions, charges and estimated delivery time are displayed before payment. Risk passes to the consumer when the consumer or a nominated third party physically receives the goods, except where the consumer independently commissions a carrier not offered by us.

7. Right of withdrawal

Consumers normally have 14 days after receiving goods to withdraw without giving a reason. Detailed instructions, exceptions and the model withdrawal form appear in the Returns and Right of Withdrawal Policy. This right is separate from rights relating to defective or non-conforming goods.

8. Conformity and legal guarantee

Goods must conform to the contract. Statutory remedies and limitation periods under applicable consumer law are not restricted by these Terms. If goods arrive damaged, incorrect or defective, contact info@fortunatolab.com and provide the order number and a description, with photographs where useful.

9. Promotions, discount codes and gift cards

Additional campaign terms may apply. Unless stated otherwise, codes cannot be combined, have no cash value and must be used before expiry. Campaign terms do not reduce statutory rights.

10. Personal data and electronic communications

Personal data is processed as described in the Privacy Policy. Non-essential cookies are used only after the required consent. Marketing communications require an appropriate legal basis and include an unsubscribe method.

11. Intellectual property and acceptable use

Store content is owned by or licensed to Fortunato. It may be viewed and used for personal purchasing purposes. Unauthorised commercial copying, scraping, resale of content, interference with the Store, or fraudulent use is prohibited.

12. Liability

Our liability is governed by applicable law. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, or restricts your mandatory rights as a consumer, including rights concerning delivery, withdrawal and goods that do not conform to the contract. References to third-party services do not remove our responsibilities as the seller. The mandatory protections that apply in your country of habitual residence remain unaffected.

13. Changes and severability

The version accepted at the time of order applies to that order. We may update these Terms prospectively. If a provision is invalid, the remaining provisions continue to apply.

14. Governing law and disputes

Estonian law applies, without depriving a consumer residing in another EU Member State of mandatory protections of that country. Courts are determined under applicable EU and national rules. First contact info@fortunatolab.com. See Consumer Dispute Resolution for out-of-court options.

9. FOOD SUPPLEMENTS AND CLAIMS RULES

Food supplements are foods intended to supplement a normal diet. They are not medicines and are not presented as preventing, treating or curing disease. Store content is general information and is not a diagnosis, prescription or substitute for individual advice from a physician, pharmacist or other qualified professional.

Read the full product label before use. Do not exceed the recommended daily dose. Food supplements should not be used as a substitute for a varied, balanced diet and healthy lifestyle and should be kept out of reach of young children. Product-specific warnings, allergens, conditions of use, target groups and storage directions prevail.

Only nutrition and health claims authorised and applicable under EU law may be used, and only when all conditions of use are met. Disease-prevention, treatment or cure claims are prohibited for foods. Testimonials, reviews, images, influencer content, tags, SEO metadata, AI-generated text and translations are subject to the same rules as visible product copy.

For prepacked foods sold at distance, all mandatory food information required before purchase must be displayed on or clearly linked from the product page without extra cost, except the date of minimum durability/use-by date where the law permits it to be supplied at delivery. Mandatory particulars include, as applicable, legal name, ingredients, emphasised allergens, net quantity, storage/use conditions, responsible food business operator, origin where required, instructions, nutrition information and supplement-specific particulars.

Mandatory food information must satisfy national language rules. Before active targeting or shipment, each supplement must be lawfully notified or registered where national law requires it, including Estonia’s food-supplement notification system. Equivalent requirements must be checked for Latvia, Lithuania and Finland.

A review describes its author’s experience of a product or our store; it is not medical advice or proof of a health benefit. New submissions enter Judge.me’s manual moderation queue and are checked by our review team. Judge.me may publish an unreviewed submission automatically after 14 days, so we check the queue regularly and make a moderation decision before that limit. We apply the same criteria to positive and critical feedback. We may decline fabricated or test entries, spam, unlawful medicinal claims, unsafe advice, abusive content or inappropriate disclosure of personal information, but do not change a review’s meaning or hide it merely because it is negative. Safety reports are also passed to the product-safety process. Reviews can be submitted without a verified purchase. Judge.me uses review-request links, email confirmation and purchase/customer records for its verification badge; that badge can identify a confirmed customer without proving purchase of this exact product. We do not present every review as a verified purchase or independently verified product use. Staff connections or incentives must be disclosed. Clearly identified demonstration content is not genuine customer feedback.