Terms of service

TERMS & CONDITIONS

FORTUNATO

OVERVIEW

Welcome to FORTUNATO. Throughout this website, the terms “we”, “us”, and “our” refer to FORTUNATO. We operate this website and online store, including all related information, content, features, products, and services, to provide you with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide ecommerce services to you.

By visiting our website, accessing our Services, or purchasing products from us, you agree to be bound by these Terms & Conditions (“Terms”), including any policies referenced herein, including our Privacy Policy, Refund Policy, and Shipping Policy.

If you do not agree to these Terms, you may not access or use our Services.

SECTION 1 – ELIGIBILITY & ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your jurisdiction or have permission from a parent or legal guardian.

You agree to provide accurate, complete, and current information for purchases and account registration. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

You may not transfer, assign, or sell your account to another party.

SECTION 2 – PRODUCTS & SUPPLEMENTS

FORTUNATO sells dietary supplements and wellness-related products intended for healthy adults unless otherwise specified.

The statements made on this website have not been evaluated by the Food and Drug Administration or any equivalent regulatory authority unless expressly stated. Our products are not intended to diagnose, treat, cure, or prevent any disease.

You should consult a qualified healthcare professional before using supplements, especially if you are pregnant, nursing, taking medication, have a medical condition, or are under medical supervision.

Individual results may vary. We do not guarantee any specific results from the use of our products.

We make reasonable efforts to accurately display product descriptions, packaging, colors, and images; however, actual appearance may vary depending on device settings and screen displays.

We reserve the right to modify, discontinue, or limit the availability or quantities of any product at any time without notice.

SECTION 3 – ORDERS & ACCEPTANCE

Placing an order constitutes an offer to purchase products from FORTUNATO. We reserve the right to accept or reject any order at our sole discretion.

Orders are not considered accepted until payment has been successfully processed and you receive an order confirmation.

We reserve the right to cancel, limit, or refuse orders that appear fraudulent, unauthorized, intended for resale, or in violation of these Terms.

You represent that purchases are for personal use only and not for commercial resale or export unless expressly authorized by us in writing.

SECTION 4 – PRICING & PAYMENT

All prices displayed are subject to change without notice.

Prices shown do not include taxes, customs duties, import fees, or shipping charges unless otherwise stated.

You agree to provide valid and authorized payment information. By submitting payment details, you represent and warrant that:

  • you are authorized to use the payment method;

  • all billing information is accurate;

  • charges incurred will be honored by your payment provider.

We reserve the right to correct pricing errors or inaccuracies at any time, including after an order has been submitted.

SECTION 5 – SHIPPING & DELIVERY

Shipping and delivery times are estimates only and are not guaranteed.

FORTUNATO is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or circumstances beyond our control.

Risk of loss and title for purchased products pass to you upon delivery of the products to the shipping carrier.

Customers are responsible for ensuring compliance with local laws and import regulations regarding supplements and related products.

SECTION 6 – RETURNS & REFUNDS

Returns and refunds are governed by our Refund Policy.

For hygiene and safety reasons, opened supplement products may not be eligible for return unless defective or required by applicable law.

SECTION 7 – INTELLECTUAL PROPERTY

All content available through the Services, including but not limited to text, graphics, logos, images, videos, product descriptions, branding, trademarks, and website design, is the property of FORTUNATO or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, modify, publish, sell, exploit, scrape, or create derivative works from any content without our prior written consent.

SECTION 8 – OPTIONAL TOOLS & THIRD-PARTY SERVICES

We may provide access to third-party tools or services over which we have no control.

These tools and services are provided “as is” and “as available” without warranties of any kind.

We are not responsible for any third-party websites, products, services, or content accessed through our Services.

SECTION 9 – SHOPIFY SERVICES

Our store is hosted by Shopify. By using our Services, you acknowledge that Shopify may process personal information necessary to provide ecommerce functionality.

Any purchases made through our store are transactions solely between you and FORTUNATO. Shopify shall not be liable for any claims, damages, or disputes arising from purchases made through our store.

SECTION 10 – PRIVACY

Your use of the Services is subject to our Privacy Policy.

By using the Services, you acknowledge that personal information may be processed by us, Shopify, and selected service providers for order fulfillment, payment processing, shipping, fraud prevention, customer service, analytics, and marketing purposes.

SECTION 11 – USER FEEDBACK & SUBMISSIONS

If you submit reviews, comments, feedback, suggestions, ideas, or other materials (“Feedback”), you grant FORTUNATO a perpetual, worldwide, royalty-free, sublicensable right to use, reproduce, modify, publish, distribute, and display such Feedback in any media.

You represent that your Feedback does not violate any third-party rights or contain unlawful, abusive, defamatory, obscene, or malicious material.

SECTION 12 – PROHIBITED USES

You may not use the Services:

  • for unlawful purposes;

  • to violate laws or regulations;

  • to infringe intellectual property rights;

  • to upload malware or malicious code;

  • to scrape, crawl, harvest, or extract data;

  • to distribute spam or deceptive communications;

  • to interfere with website security or operations;

  • to impersonate another person or entity.

SECTION 13 – AI AGENTS & AUTOMATED ACCESS

Automated systems, bots, scrapers, spiders, or AI agents may not access or interact with the Services in a manner that disguises automated behavior or bypasses security protections.

We reserve the right to restrict, suspend, or block automated access at any time.

SECTION 14 – DISCLAIMER OF WARRANTIES

THE SERVICES AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY.

WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

SECTION 15 – LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, FORTUNATO, ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS.

THIS INCLUDES, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR SAVINGS.

SECTION 16 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless FORTUNATO and its affiliates from any claims, liabilities, damages, losses, and expenses arising from your violation of these Terms or misuse of the Services.

SECTION 17 – TERMINATION

We reserve the right to suspend or terminate your access to the Services at any time without notice if you violate these Terms.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.

SECTION 19 – GOVERNING LAW

These Terms & Conditions shall be governed and construed in accordance with the laws of the jurisdiction in which FORTUNATO is headquartered.

SECTION 20 – CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time by posting revised versions on this website.

Your continued use of the Services following any updates constitutes acceptance of those changes.

SECTION 21 – CONTACT INFORMATION

Questions regarding these Terms & Conditions should be directed to:

FORTUNATO
Email: info@fortunatolab.com
Website: www.fortunatolab.com

[INSERT BUSINESS ADDRESS]
[INSERT BUSINESS PHONE NUMBER]
[INSERT COMPANY REGISTRATION NUMBER]
[INSERT VAT NUMBER]

Last Updated: May 2026