Shipping policy
SHIPPING POLICY
FORTUNATO
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OVERVIEW
This Shipping Policy outlines how FORTUNATO processes, shipping, and delivers orders placed through our website. By placing an order with us, you agree to the terms outlined below.
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PROCESSING TIMES
All orders are processed within 1–3 business days unless otherwise stated on the product page.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, promotions, holidays, or unforeseen circumstances, processing times may be extended.
If there is a significant delay in processing your order, we will attempt to contact you using the email address provided during checkout.
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SHIPPING TIMES
Estimated delivery times vary depending on destination, shipping method, customs clearance, and carrier operations.
Estimated shipping times:
• Domestic Orders: 2–7 business days
• International Orders: 5–21 business days
Please note that delivery times are estimates only and are not guaranteed.
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SHIPPING COSTS
Shipping charges are calculated at checkout based on your location and selected shipping method.
Free shipping promotions, if offered, apply only under the conditions stated during the promotion.
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ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing tracking information, if available.
Tracking updates are provided by the shipping carrier and may take time to appear after shipment.
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CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by your local government.
FORTUNATO is not responsible for these charges. Customers are solely responsible for any customs fees, import duties, taxes, or related charges.
Customers are also responsible for ensuring that products ordered comply with local laws and import regulations in their country.
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DELIVERY ISSUES
FORTUNATO is not responsible for delays caused by:
• shipping carriers;
• customs processing;
• weather conditions;
• incorrect shipping information;
• local delivery disruptions;
• force majeure events or circumstances beyond our control.
Once an order has been transferred to the shipping carrier, risk of loss and title for products pass to the customer.
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INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.
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LOST OR STOLEN PACKAGES
FORTUNATO is not responsible for lost or stolen packages confirmed as delivered by the carrier.
If you experience delivery issues, please contact the shipping carrier directly. We will reasonably assist where possible.
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DAMAGED ORDERS
If your order arrives damaged, please contact us within 48 hours of delivery at:
Please include:
• your order number;
• photos of the damaged product(s);
• photos of the packaging.
We will review the issue and determine an appropriate resolution.
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RESTRICTED PRODUCTS
Certain products may not be available for shipment to specific countries or regions due to local laws or carrier restrictions.
FORTUNATO reserves the right to cancel orders that cannot legally or practically be shipped.
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CONTACT INFORMATION
Questions regarding this Shipping Policy may be directed to:
FORTUNATO
Email: info@fortunatolab.com
Website: www.fortunatolab.com
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Last Updated: May 2026